⏰ When is my order cutoff?

Your order cutoff is the deadline for changing your upcoming order. Until it passes, you're free to make changes. After it passes, your order is locked in so your farmer can harvest and pack.

Cutoffs are set by your farm, so yours depends on your pickup or delivery day.

📅 Where to find your cutoff

• On your order. Go to the Orders tab and click into your upcoming order. You'll see how long you have left to make changes.

• In your order notifications. Your order cutoff is noted in upcoming order alerts and reminders.

Still not sure? Message Farmhand and we'll tell you your order cutoff.

✅ What you can do before the cutoff

• Skip or hold your order, or double up on a later delivery instead, if your farm offers it

• Skip a single add-on and keep the rest of your box

• Customize your box, if you're on a customizable plan

• Add or remove shop add-ons

• Pause an add-on subscription

• Change your payment plan, order interval, or pickup site/delivery preferences

🔒 What happens at the cutoff

• Your order locks in

• Add-ons are billed to your default payment method

• If you're on a customizable plan, your order total comes out of your credit balance — and if your total is more than your remaining credit, your plan renews automatically

• If you didn't customize in time, you'll either get your farm's default box or be auto-skipped, depending on your farm's setup

🦃 Holidays and one-off changes

Around holidays, your farm may shift delivery dates and cutoffs for a week. You'll always receive email and/or SMS notifications (depending on your preferences) well in advance if that happens.

⏰ Missed cutoff?

Reply to your order alert or message Farmhand. Some late requests can still be handled, and anything needing your farmer's call goes straight to them — we'll confirm either way. We can't promise it, though; by then your farmer may have already packed it for you.